Privacy Policy

At Andy's Music ("Andy's Music"), we are committed to protecting the privacy of our customers and users of our web site located at www.musiciansfriend.com (the "Site") . This privacy policy ("Privacy Policy") gives you details of our privacy practices, including (a) what information we collect about you when you use the Site; (b) how the information will be used or disclosed; and (c) your rights with respect to our collection and use of your data. We may modify these policies from time to time and will provide notice of any major changes by posting such notice on the Site.

What Information Do We Collect and Why?

Transaction Information: We may ask you to provide us with personal information on a voluntary basis in certain areas of the Site, and you will be required to provide personal information when you make purchases on the Site. The kinds of personal information that we may request may include your name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services. All such information will be used in accordance with the terms of this Privacy Policy.

IP Addresses and "Cookie" Information: As is the case with many sites, the Site logs your IP address and uses standard technology called "cookies", which are small data files that are downloaded onto your computer when you visit the Site. Cookies automatically identify your browser to the Andy's Music server whenever you interact with the Site. We use cookies and the information they provide to improve our services and the quality of your experience with the Site. If you prefer not to allow us to collect "cookie" information, you can disable the cookies by turning them off in your browser, although some areas of the Site may not function properly if you do. We do not link IP addresses to any personally identifiable information. This means that your session will be tracked, but you will not be personally identified. However, certain kinds of cookies allow us to store certain information of yours so you can save time in filling out forms on the Site. We only send this type of cookie to your browser when you have provided your consent for us to save your profile information.

Web Beacons and Clear GIFs: The Site may also use pieces of code called "web beacons" or "clear gifs" to obtain certain types of information when your Web browser accesses the Site or when you are provided the opportunity to complete surveys, participate in a sweepstakes or other incentives, or open or respond to any newsletter or other email you may have received from the Site. These web beacons or clear gifs may also be used to deliver cookies that conform to our cookie policy.

How Else Does Andy's Music Use Information That It Collects from the Site?

As well as using information about you for the specific purposes set out above, we may also use information about visitors to the Site to monitor consumer interest in our range of products and services, to troubleshoot problems that may arise on our Site, to protect against fraud or other criminal activity on our Site, to customize your user experience on the Site, to notify you of product or service offerings that we may think may be of interest to you, to inform you about special promotions, and to assist us in tailoring our product lines, our services and the content of the Site to our online visitors' needs by collecting information about their preferences through tracking patterns of page-viewing on the Site. To assist in this, we might create a profile relating to you in order to show you the content that we think you might be interested in and to display the content according to your preferences. We may also share data we collect about you and other visitors to the Site in an anonymous or aggregated form with our business partners and others.

If you communicate with us, we may retain this correspondence to improve our products, services, and the Site, and for other disclosed purposes. We may use information you provide to us in order to send you updates, such as notifications of changes to the terms of our services or important information about our services and products.

For print catalog customers, Andy's Music may occasionally share a portion of its mailing list with other reputable organizations. If you do not want your name and address shared with other organizations, or do not wish to receive our catalogs, please contact us at 256-442-6683. You may also contact us online.

Andy's Music may disclose information about individual users to third parties who provide services to Andy's Music and who agree to maintain the confidentiality of such information in accordance with this Privacy Policy. These third parties provide a variety of services to Andy's Music, including, without limitation, fulfilling product orders, managing or hosting the Site, helping create new content and promotions for the Site, and sending or coordinating the sending of marketing communications to users who have consented to receive such materials. In situations where you have supplied your information in connection with a question or request for information about a product or service offered by one of our business partners, we may also send the information you have supplied to the business partners that offer such products or services.

Andy's Music will disclose information about individual users to governmental or judicial authorities or law enforcement agencies, or to other individuals or entities in response to a subpoena, court order, or other legal process. Further, Andy's Music may share information in order to investigate, prevent, or take action regarding illegal activities or suspected fraud, or to enforce or apply the terms and conditions of our agreement.

If Andy's Music is acquired by or merged with another company, Andy's Music may transfer personally-identifiable information about you to that company.

Your Rights

Access and Correction: You have a right to know about the personal information that Andy's Music holds about you. You also have a right to correct, amend or delete such information if it is incorrect. If you wish to exercise these rights, please contact us by post or e-mail at the address shown in the "Contact" section below.

Opt Out: From time to time, we may notify you of special promotions, changes to our Site, new product lines or new service offerings, or products that we think may be of special interest to you. If you decide you no longer want to be notified of this information, email us to un-subscribe.

Mailing List: Andy's Music may occasionally share a portion of its mailing list with other reputable organizations. If you do not want your name and address shared with other organizations, or do not wish to receive our catalogs, please contact us at 256-442-6683. You may also contact us  online.

Please note that requested changes may take up to eight (8) weeks to take effect, particularly if we are removing your name from our postal mailings.